Email: support@homewash.in
Phone: +91-7773086677
Jabalpur, Madhya Pradesh, India
Website: www.homewash.in
Customer privacy policy: Privacy Policy (customers)
1. Background and scope
This Privacy Policy explains how HomeWash and its affiliates (collectively, HomeWash, we, us, or our) collect, use, store, process, and share personal data when you use the HomeWash Professional mobile application, related partner portals, and operational tools (collectively, the Professional App and Services). This policy is for approved service professionals and partners. By using the Professional App, you confirm that you have read and accepted this Privacy Policy and consent to the data practices described here, subject to applicable law.
2. Who this policy applies to
This policy applies to individuals who access or use HomeWash Professional as a service professional, partner staff member, or contractor assigned to fulfil HomeWash bookings. It covers account login, job assignment, live tracking while on duty, payments and earnings views, push notifications, and support communications related to professional operations. Customer-facing data practices are described in our separate customer Privacy Policy.
3. Personal data we collect
We may collect contact and identity data (name, phone number, email, profile photo), professional and employment-related data (partner affiliation, service areas, role, onboarding documents where provided), job and performance data (assigned bookings, job status updates, completion records, ratings where applicable), wallet and earnings data (balances, payout-related amounts, payment method indicators shown in-app), communication data (support messages and operational alerts), technical data (device identifiers, app version, IP address, crash/diagnostic logs), push notification tokens (for Firebase Cloud Messaging), and precise location data when you are online or on an active job so customers and operations can track service delivery.
4. Location data (including background location)
HomeWash Professional may collect precise location while you are marked online and/or assigned to an active job. Location may continue to update in the background on your device so that live tracking, dispatch, and customer ETA features work when the app is not in the foreground. We use location only for service operations (job routing, arrival confirmation, safety and fraud prevention, and customer transparency during a visit). You can deny or revoke location permission in device settings; doing so may limit or disable job assignment, live tracking, and related features. We do not sell location data.
5. Push notifications and device tokens
With your permission, we register a device push token (for example via Firebase Cloud Messaging) so we can send operational alerts such as new booking offers, assignment updates, cancellations, reschedules, reminders, and payment notices. Tokens are stored securely and linked to your professional/partner account. You can disable notifications in device settings; you may then miss time-sensitive job alerts.
6. Data collected from third parties
We may receive data from payment or payout partners, mapping and location providers, SMS/email/push communication vendors, analytics and crash-reporting tools (such as Sentry where enabled), and internal HomeWash systems that create or update your professional profile. This may include payment confirmation metadata, map geocoding results, delivery of OTPs, and diagnostic signals used to keep the Professional App reliable and secure.
7. How we collect personal data
We collect data through direct interactions (login/OTP, profile updates, job status actions, support requests), automated means (SDKs, logs, crash reports, and similar technologies), device permissions you grant (location, notifications, camera/photos where used for job or profile evidence), and third-party integrations required to operate HomeWash. Some data is mandatory to perform assigned work; other data is optional and improves safety, support, and reliability.
8. Why we use your personal data
We process personal data to authenticate professionals, assign and manage jobs, enable live location sharing with customers and operations during service, send push and SMS alerts, calculate and display earnings or wallet information, improve quality and training, prevent fraud and misuse, enforce partner terms, and comply with legal and regulatory obligations.
9. Legal basis of processing
Where required by law, we rely on one or more legal bases: performance of contract (to enable you to receive and complete assigned work), legitimate interests (platform security, operational quality, analytics, and fraud prevention), legal obligations (tax, regulatory, and law-enforcement compliance), and consent (optional features or permissions such as marketing-style communications where applicable, and device permissions for location/notifications). You may withdraw consent or revoke device permissions where applicable; some withdrawals may prevent use of the Professional App.
10. Sharing and disclosures
We may share data with customers as needed to fulfil a booking (for example professional name, photo, and live location while en route or on site), with partner organisations that employ or manage you, with payment and banking partners for settlement, with cloud and infrastructure providers for hosting and security, with communication vendors for OTP and push delivery, with analytics/crash tools acting on our behalf, and with authorities where required by law. We require service providers to process data only for authorised purposes and with appropriate safeguards.
11. International transfers
Your personal data may be processed or stored on systems located outside your state or country, depending on our infrastructure and vendor locations (including push and analytics providers). Where such transfers occur, we implement reasonable contractual, technical, and organisational safeguards consistent with applicable law.
12. Data retention
We retain professional account, job, location history relevant to completed work, and earnings-related records for as long as necessary to operate the platform, resolve disputes, prevent fraud, meet tax and legal obligations, and maintain operational audit trails. Push tokens are retained while your device remains registered and removed when you log out, uninstall, or the token becomes invalid. When data is no longer required, we delete, anonymise, or securely isolate it, unless law requires longer retention.
13. Data security
We implement reasonable security controls including access restrictions, encrypted transmission where applicable, monitoring, and internal process controls designed to protect your personal data. No method of transmission or storage is fully risk-free, so protect your device and login credentials and notify us immediately of suspected unauthorised access.
14. Your privacy rights
Subject to applicable law, you may request access to your data, correction of inaccurate data, deletion or restriction of processing, withdrawal of consent for specific processing, and opt-out from non-essential communications. You can exercise rights by contacting us at support@homewash.in. We may need to verify your identity before fulfilling your request. Operational records required for completed jobs, tax, or disputes may be retained as permitted by law.
15. Account deactivation and deletion
You may delete your professional account from the app: open Profile, scroll to the bottom, tap Delete account, and confirm. Your account is deactivated immediately and permanently deleted after a 30-day grace period; signing in again within 30 days cancels the request and restores your account. On permanent deletion we erase your name, phone number, email, profile photo, live-location data, and notification tokens. Job history, invoices, payout, and compliance records may be retained where required for tax, fraud prevention, dispute resolution, or legal obligations. You can also email support@homewash.in. Revoking location or notification permissions in device settings does not by itself delete your account.
16. Children, updates, and grievance contact
HomeWash Professional is intended only for adults legally capable of providing services under applicable law. We do not knowingly onboard minors as professionals. We may update this Privacy Policy periodically; the revised version will be posted at this URL with an updated effective date. For questions, complaints, or grievance redressal, contact: HomeWash, Support Email: support@homewash.in, Phone: +91-7773086677, Address: Jabalpur, Madhya Pradesh, India.