Email: support@homewash.in
Phone: +91-7773086677
Jabalpur, Madhya Pradesh, India
Website: www.homewash.in
1. Background and scope
This Privacy Policy explains how HomeWash and its affiliates (collectively, HomeWash, we, us, or our) collect, use, store, process, and share personal data when you use our website, mobile application, customer support channels, and related services (collectively, the Platform and Services). By using HomeWash, you confirm that you have read and accepted this Privacy Policy and consent to the data practices described here, subject to applicable law.
2. Who this policy applies to
This policy applies to customers, visitors, and users who access or use HomeWash services, including account creation, booking home services, communicating with support, making payments, receiving offers, and interacting with service professionals through the Platform. References to you mean any individual user of HomeWash services.
3. Personal data we collect
We may collect contact data (name, phone number, email, address), identity and profile data (account information, preferences), booking and transaction data (services selected, schedules, order value, payment status), communication data (support chats/calls and feedback), technical data (IP address, device identifiers, browser, app activity, timestamps), and approximate or precise location data where needed for address selection, serviceability checks, and service delivery.
4. Data collected from third parties
We may receive personal data from payment gateways, logistics or communication providers, analytics partners, anti-fraud tools, and publicly available sources, as permitted by law. This may include payment confirmation metadata, delivery or fulfilment updates, campaign attribution information, and risk signals used to prevent abuse and protect users.
5. How we collect personal data
We collect data through direct interactions (account creation, booking, profile updates, support requests), automated means (cookies, SDKs, logs, and similar technologies), and third-party integrations used to operate the Platform. Some data is mandatory to provide Services, while other data is optional and improves personalization, support, and communication.
6. Why we use your personal data
We process personal data to create and secure accounts, verify users through OTP, manage bookings and schedules, match users with service professionals, process payments, provide customer support, send service updates and invoices, improve service quality, prevent fraud and abuse, enforce terms, and comply with legal and regulatory obligations.
7. Legal basis of processing
Where required by law, we rely on one or more legal bases: performance of contract (to deliver booked services), legitimate interests (platform security, quality improvement, analytics, and fraud prevention), legal obligations (tax, regulatory, and law-enforcement compliance), and consent (certain marketing communication or optional data use). You may withdraw consent where applicable.
8. Cookies and similar technologies
We use cookies, local storage, pixels, and similar tools to keep sessions active, remember preferences, understand usage patterns, and improve performance. Some technologies may be operated by third-party providers acting on our behalf. You can control cookies through browser or device settings, but disabling them may impact parts of the Platform.
9. Sharing and disclosures
We may share data with verified service professionals and partners to fulfil your booking, payment processors and banking partners to complete transactions, cloud and infrastructure providers for hosting and security, communication vendors for OTP/notifications, analytics and support tools, and authorities where required by law. We require service providers to process data only for authorized purposes and with appropriate safeguards.
10. International transfers
Your personal data may be processed or stored on systems located outside your state or country, depending on our infrastructure and vendor locations. Where such transfers occur, we implement reasonable contractual, technical, and organizational safeguards consistent with applicable law.
11. Data retention
We retain personal data for as long as necessary to provide services, maintain records, resolve disputes, enforce agreements, prevent fraud, and meet legal obligations. Retention periods vary by data type and legal requirements. When data is no longer required, we delete, anonymize, or securely isolate it, unless law requires longer retention.
12. Data security
We implement reasonable security controls including access restrictions, encrypted transmission where applicable, monitoring, and internal process controls designed to protect your personal data. No method of transmission or storage is fully risk-free, so we encourage you to protect your account credentials and notify us immediately of suspected unauthorized access.
13. Your privacy rights
Subject to applicable law, you may request access to your data, correction of inaccurate data, deletion or restriction of processing, withdrawal of consent for specific processing, and opt-out from marketing communications. You can exercise rights by contacting us at support@homewash.in, and we may need to verify your identity before fulfilling your request.
14. Account deletion and impact
You may delete your account from the app (Profile > Delete account) or by contacting support@homewash.in. Your account is deactivated immediately and permanently deleted after a 30-day grace period; signing in again within 30 days cancels the request and restores your account. On permanent deletion we erase your name, phone number, email, saved addresses, profile photo, and preferences. Invoices, payment and transaction records are retained where required for tax compliance, fraud prevention, and dispute resolution. Deleting your account disables access to booking history, saved addresses, and ongoing service workflows. See also our account deletion page.
15. Children, updates, and grievance contact
HomeWash services are intended for users legally capable of entering binding contracts. We do not knowingly collect data from children in violation of law. We may update this Privacy Policy periodically, and the revised version will be posted on the Platform with an updated effective date. For questions, complaints, or grievance redressal, contact: HomeWash, Support Email: support@homewash.in, Phone: +91-7773086677, Address: Jabalpur, Madhya Pradesh, India.